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Old 06-19-2013, 12:02 PM   #1
go5
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Dugout Sports - Jerseys

Need to call out Dugout Sports.....

I ordered new jerseys this year after ordering through them last year and received a great product. I received the jerseys last week and see the pictures for what I received

Now, when I contact a company that I have previously ordered a product/service from and ask for "the same as last order" I expect exactly that. What I received this year was not the same product. Was it a jersey? Yes but that is where the similarities stop.

The jerseys used this year are from a different manufacturer and are crap compared to last years (overall quality wise). The sizing is WAY off compared to last years (in the picture look at the sleeve and note the difference in size, both shirts are L!). This years shirts look terrible on the guys as they were ordered based on last years sizing.

Just looking at the pictures you can see even the quality of the dye job. Color is darker, lines don't line up.

I have emailed Brian immediately after noticing (over a week ago) and have since sent two follow up emails and left a voice mail. He was quick to communicate prior to this and processed my CC pretty quick.

I am asking for a refund OR the same jerseys as last year. Too much to ask?




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Old 06-19-2013, 12:06 PM   #2
Shaggy
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Uh Oh, is this #3? Terrible
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Old 06-19-2013, 12:08 PM   #3
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Old thread about this

Your not the only 1!!!
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Old 06-19-2013, 12:09 PM   #4
matt_s
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Originally Posted by Shaggy View Post
Uh Oh, is this #3? Terrible
think he makes 4

brew dawgs
big roddy
hurricanes
and now go5
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Old 06-19-2013, 12:22 PM   #5
go5
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Originally Posted by matt_s View Post
Old thread about this

Your not the only 1!!!
didnt even see this one, looks like exact same problems!
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Old 06-19-2013, 12:28 PM   #6
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Seems like the lack of communication is pretty common too.
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Old 06-19-2013, 12:38 PM   #7
Caese
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Originally Posted by dougiefresh View Post
Seems like the lack of communication is pretty common too.
Yup, some consistency over the years over the communication issues.
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Old 06-19-2013, 01:06 PM   #8
Schmitty19
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I ordered a Miken jersey that turned out terrible, nothing like the preview that was shown. Letters were really blurry and colors were really faded. Buyer beware forsure.
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Old 06-19-2013, 01:11 PM   #9
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Ordered team jerseys for work team, followed the sizing chart and when we got them all uni's where a size to small for everyone on the team. I contacted Brian he told me I have to order another set and pay agian. I just let it go at that time but now I constantly see ngtg work being done, definately be cautios when getting stuff from Dugout Sports
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Old 06-19-2013, 01:16 PM   #10
bigroddy
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Originally Posted by crazylong View Post
Ordered team jerseys for work team, followed the sizing chart and when we got them all uni's where a size to small for everyone on the team. I contacted Brian he told me I have to order another set and pay agian. I just let it go at that time but now I constantly see ngtg work being done, definately be cautios when getting stuff from Dugout Sports
He's useless when it comes to running a business...go elsewhere.
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Old 06-19-2013, 01:21 PM   #11
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These threads are all and good but why don't people post negative feedback on people's profiles?

I ordered turfs before the threads started popping up. I'm just glad I didn't end up getting hosed.
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Old 06-19-2013, 01:50 PM   #12
batboy_2006
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Got a set of jerseys from Dugout last year. Asked if they could do neon green, said yes and sent me a sample pic and said it would be this colour (which was neonish like the green in MS Paint) and not the mint green that is in the mock up. Got the jerseys, and they are mint green. Sizing was too small. Got a few smalls for our girls and they could barely fit a toddler. Their sizing chart must be way off or the workers who sew the jerseys are all over the map with cutting. Only sizes that fit were XL. And all the jerseys come down to your knees, no matter small or XL which is ok if you don't mind tucking them in. They mixed up a bunch of numbers and sizes. Asked for them to be redone - ended up getting a bunch for free and a few cost $20 each

Heard of another team locally that had the same issue with the green colour and they spelled slowpitch on their jerseys

The $35 deal at the time sounded good and the feedback and samples I saw looked good... Won't be going back to them again though.
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